Troubleshooting
License Activation Issues
"Invalid license key" error
Cause: License key entered incorrectly.
Solution:
- Copy the key directly from your purchase email
- Check for extra spaces before/after
- Keys are case-sensitive
"License limit reached" error
Cause: All site activations used.
Solution:
- Log in to your customer portal
- Deactivate unused sites
- Or upgrade to a higher tier
Import Issues
"No products found" after import
Cause: Product identifiers don't match.
Solution:
- Check SKUs match exactly (case-sensitive)
- Verify products exist in WooCommerce
- Try matching by Product ID instead
- Use Dry Run to preview matches
Special characters corrupted
Cause: Encoding mismatch.
Solution: Save your CSV as UTF-8. In Excel: Save As → CSV UTF-8 (Comma delimited).
Performance Issues
Import times out
Cause: PHP execution time limit.
Solution:
- Increase
max_execution_timeto 300 - Split large files into smaller batches
- Contact your host for higher limits
Memory exhausted error
Cause: PHP memory limit too low.
Solution: Increase memory_limit to 256M or higher.
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