Privacy Policy

Last updated: January 2026

1. Introduction

Citrus IT Services e.U. ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Data Controller

Citrus IT Services e.U.
Malzstrasse 3/3/16, 2320 Schwechat, Austria
VAT: ATU69240546
Email: support@stockupdater.net

3. Data We Collect

Website Visitors:

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

Customers:

• Name and email address
• Billing address
• Payment information (processed securely by Dodo Payments)
• License and purchase history

Plugin Usage (Optional Telemetry):

Stock Updater includes an optional telemetry system that helps us improve the plugin. This is completely opt-in – you choose whether to participate.

If you opt-in to telemetry, we collect:

• Site URL and name
• Admin email address (for support purposes)
• Plugin version
• WordPress and WooCommerce versions
• PHP version
• License tier and validity status
• Product count (number of products in your store)
• Import history count (number of imports performed)
• Locale and timezone
• Multisite status (yes/no)
• Active plugins count

We never collect:

• Customer data or personal information
• Order details or transaction data
• Payment information
• Product details, prices, or descriptions
• Passwords or sensitive credentials
• File contents or import data

Telemetry data is sent once per day and you can opt-out at any time from the plugin settings. If you opt-out or never opt-in, no telemetry data is collected. License validation with the Dodo Payments API remains the only external communication.

4. How We Use Your Data

• Process purchases and deliver license keys
• Provide customer support
• Send product updates and important notifications
• Analyze website traffic to improve our services
• Prevent fraud and ensure security

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies (Google Analytics)

We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. Google Analytics collects:

• Pages you visit and time spent
• How you arrived at our website
• Your approximate location (country/city level)
• Device and browser information

We have configured Google Analytics with IP anonymization enabled. Analytics cookies are only loaded after you provide consent via our cookie banner. You can withdraw consent at any time by clearing your browser cookies.

Third-Party Cookies

Our payment processor (Dodo Payments) may set cookies during the checkout process. Please refer to Dodo Payments Privacy Policy for details.

6. Data Sharing

We do not sell your personal data. We may share data with:

• Dodo Payments: Payment processing and license management (Privacy Policy)
• Google Analytics: Website analytics (Privacy Policy)
• Email Service Providers: Transactional and support emails
• Legal Requirements: When required by law or to protect our rights

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Purchase records are kept for 7 years for tax and accounting purposes. You can request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at support@stockupdater.net. We will respond within 30 days.

9. Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption (HTTPS) for all data transmission
• Secure payment processing via Dodo Payments (PCI-DSS compliant)
• Regular security updates and monitoring
• Access controls and authentication

10. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Citrus IT Services e.U.
Malzstrasse 3/3/16, 2320 Schwechat, Austria
Email: support@stockupdater.net
Phone: +43 699 133 333 84

13. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde).